DELIVERY
Delivery fees may vary as per the item ordered & the country you live in.
RETURNS
If you are not entirely satisfied with your purchase you can simply return it back to us within 14 days of dispatch in its original condition with a return note stating the reason for return and we will issue a refund.
Please note the Non-returnable items are beauty products, lingerie, personal care products, hygiene products & inner wear.
Return and Refund Policy
This Return and Refund Policy outlines the terms and conditions for returning items and obtaining refunds. By making a purchase on our Site, you agree to the terms of this policy.
1. Returns
1.1 Eligibility for Returns
You may return eligible items within 7 days of receiving your order. To be eligible for a return, items must be:
Unused and in the original packaging
Free from damage and wear
Accompanied by the original receipt or proof of purchase
1.2 Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Gift cards
Downloadable software products
Personal care items
Items marked as final sale
2. How to Initiate a Return
To initiate a return, please follow these steps:
2.1 Contact our customer support team at info@dorbby.com or whatsapp no - +91 971 7508 029 to request a return authorization.
2.2 Provide your order number and the reason for the return.
2.3 Once authorized, carefully package the item(s) and include a copy of the receipt or proof of purchase.
2.4 Our courier partner will collect your returns as requested.